How do you measure up?

(Note: figures in [brackets] show the point where the DCMS will intervene.)

1. All service points to be 'within reasonable travelling time for the majority of intending users'. This could be 20 minutes, both town or rural. Still to be defined.
2. Hours closed due to 'emergency': 5 per cent or less.
3. Mobile stops missed due to 'emergency': 5 per cent or less.
4. Aggregate opening hours per 1,000 population (i.e. hours open per year divided by population) to be no less than 128 [110] for both resident and enhanced (non-resident) population.
5. At least one service point open 60 [45] hours per week (65 if there's a UfI flagship centre). Other standards to be defined.
6. All [60 per cent] of static service points open 10+ hours per week to have access to the online catalogue.
7. Workstations (including online catalogue terminals) for 0.7 [0.35] per 1,000 population.
8. Users can borrow up to eight books, for at least three weeks.
9. Reservation service provided, with alternative formats for requests by disabled people, reasonable charges and no 'arbitrary restrictions'; 50 [35] per cent of requests supplied in seven days; 70 [60] per cent in 15 days; 85 [80] per cent in 30 days.
10. Active borrowers (one book per year) to be 45 [30] per cent of resident/enhanced population (whichever is the larger).
11. Library visits per 1,000 population to be 7,650 [6,200] for inner London residents; 6,800 [5,800] inner London enhanced; 8,600 [7,300] for outer London residents; 8,700 [7,500] outer London enhanced; 6,000 [5,200] metropolitan district residents; 5,900 [5,700] metropolitan district enhanced; 6,300 [5,000] unitary residents; 6,200 [5,000] unitary enhanced; 6,600 [5,900] both for county residents and county enhanced.
12. Annual visits to local authority website (if any) per 1,000 population to be in upper quartile. No data yet available to monitor this.
13. 65 [60] per cent of users to be able to get/reserve a requested book. To be demonstrated via regular Cipfa Plus surveys.
14. 75 [70] per cent of users to get required information. To be demonstrated via regular Cipfa Plus surveys.
15. 'Accurate, timely, appropriate and unbiased information' for users. Measurement tool not yet available, but will be via 'unobtrusive testing' to be defined in 2000-01.
16. 95 [90] per cent of users to rate staff knowledge as good or very good. To be demonstrated by regular Cipfa Plus surveys.
17. 95 [90] per cent of users to rate staff helpfulness as good or very good. To be demonstrated by regular Cipfa Plus surveys.
18. Professional staff (chartered librarians etc) to be at least 29 [25] per cent of total staff.
19. £2,000 [£1,620] for books/print and £500 [£350] for other materials per 1,000 resident population; the same for enhanced population.
20. All stock to be replaced within 8.5 [11] years.
21. 216 [170] new items per 1,000 population every year.
22. Fiction quality to be meas-ured via 'unobtrusive testing' against a sample of titles. Details to be refined in 2000-01. Suggestions invited about the composition of the sample.
23. Non-fiction quality to be measured via 'unobtrusive testing' against a 'framework [of] the titles published in each major subject field during the year'. Details to be devised in 2000-01.